Outsourcing

The National Outsourcing Sector

Morocco has placed the bet on Service Outsourcing to empower its breakthrough to Global Value Chains performance. It also holds a crucial importance due to its potential to create jobs and mainly to contribute to the country’s trade balance.

Service Outsourcing activities located in Morocco are mainly inscribed in three major fields: Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO) and Customer Relationship Management (CRM).

Business Process Outsourcing
Information Technology Outsourcing
Customer Relationship Management

Sectorial Strategy

As a strategic growth vector at the national level, the outsourcing sector is supported by the Moroccan government as part of its « Emergence Plan ». The objective is to strengthen the Kingdom's competitiveness among the most dynamic countries in these fields and to boost its attractiveness as a highly sought-after destination for foreign investment.

Key Figures

2nd
best outsourcing destination in Africa
28th
worldwide
130.000
jobs
+$1 billion
of annual revenues
+1200
companies
5 ecosystems
identified under the Industrial Acceleration Plan (PAI)

Assets

Casablanca-Settat is a prominent contributor to Outsourcing activities through large facilities dedicated to this sector: Casanearshore on a 53 ha site that accommodates +100 enterprises stretching over 300 000 m².

This pole offers world-standard infrastructure and services at competitive prices together with office work places ready for use, and high-performance close attendance services (Business Center, one-stop shop, restaurants, etc.).

Casablanca Zenith, Technopark and Marina also sustain this sector owing to office work places and full support services.

Regional Value Offer

Closeness to main markets
Young and qualified population
Good foreign language command
World-class infrastructure
Telecommunication facilities at competitive costs
Strong industrial ecosystem counting more than 1 000 operators

Investment Opportunities

CRM

Customer Relationship Management
BPO

Business Process Outsourcing
ITO

Information Technology Outsourcing
ESO

Engineering Services Outsourcing
KPO

Knowledge Process Outsourcing

Incentives

The sector provides an attractive framework for investments through :

1

Dedicated premiums provided by the investment charter.
2

Flexible and diversified real estate offering that meets the expectations of professionals through dedicated zones.
3

Government contribution to staff training costs over a 3 years
4

Corporate tax incentives specifically designed to support companies operating within the sector.
5

Streamlined administrative processes through dedicated one-stop-shops within the dedicated zones."